Terms & Conditions

Introduction

These Terms & Conditions (“Terms”) govern your use of [Your Company Name]'s payment gateway solutions and wallet services in Bangladeshi Taka (BDT) and United States Dollar (USD).

By registering, accessing, or using our services, you agree to these Terms. If you do not agree, please discontinue using our platform.

Definitions

Eligibility

You must be at least 18 years old to use our services.

You must complete KYC verification (National ID/Passport, Mobile Verification, Bank/MFS account linkage).

Businesses must provide valid trade licenses and tax documents (for Bangladesh users).

For USD wallets, international compliance documents may be required.

Services Provided

We provide:

Payment Gateway Integration – For online and offline merchants.

Wallet System –
BDT Wallet: Local transactions via banks, MFS (bKash, Nagad, Rocket), cards.
USD Wallet: International payments, cross-border settlements.

Transaction Settlement –
Standard Settlement: T+2 or T+3 (free).
Instant Settlement: Subject to a fee (1.5%–2.5%).

Currency Conversion – For cross-currency transactions (rates depend on financial partners).

Fraud & Risk Monitoring – As per AML/CFT guidelines.

User Responsibilities

You agree to:

• Provide accurate and up-to-date information.
• Maintain confidentiality of your account credentials.
• Not use the platform for unlawful activities including money laundering, gambling, terrorism financing, or fraud.
• Ensure sufficient funds in your wallet/bank/MFS account.
• Notify us immediately of unauthorized transactions.

Fees & Charges

Transaction Fees –
Local Wallet (BDT): [Insert Fee Structure]
International Wallet (USD): [Insert Fee Structure]

Settlement Fees –
Standard Settlement: Free
Instant Settlement: 1.5% – 2.5% of transaction amount

Currency Conversion Fees – Applied as per exchange partner rates.

Other Charges – May apply for failed transactions, chargebacks, or compliance checks.

Transaction Settlement & Limits

Settlement timelines may vary due to banking/MFS restrictions.

Daily/Monthly transaction limits may apply based on KYC level and regulatory approvals.

We reserve the right to hold or delay transactions for security or compliance checks.

Refunds & Chargebacks

Refunds are subject to merchant policies.

Chargebacks may apply for unauthorized or disputed transactions.

Refunds may take 5–15 business days depending on the bank/MFS provider.

For cross-border (USD) transactions, refund timelines depend on international banking partners.

Prohibited Activities

You may not use our services for:

• Money laundering, terrorist financing, or tax evasion.
• Online gambling, pornography, or illegal trade.
• Selling counterfeit goods or unauthorized financial services.
• Transactions violating Bangladesh Bank regulations or international financial laws.

Compliance & Monitoring

We comply with Bangladesh Bank, BFIU, and international AML/CFT standards.

We may suspend, block, or terminate accounts flagged for suspicious activity.

Users agree to periodic KYC/AML checks.

Data Privacy & Security

We collect, process, and store personal data in line with our Privacy Policy.

We are PCI-DSS compliant for secure handling of card data.

All transactions are encrypted (SSL/TLS, AES-256).

Cross-border data may be processed outside Bangladesh, subject to GDPR & global standards.

Limitation of Liability

We are not liable for:

• Delays or failures due to banking/MFS partners.
• Losses due to incorrect account details provided by users.
• Unauthorized use if you fail to secure your credentials.
• Force majeure events (network failure, natural disaster, regulatory changes).

Our liability is limited to the transaction value in dispute.

Account Suspension & Termination

We may suspend or terminate your account if you:

• Provide false KYC information.
• Engage in fraudulent or illegal activity.
• Violate these Terms or regulatory requirements.

Governing Law & Jurisdiction

For BDT Wallet Users: Governed by the laws of Bangladesh, under jurisdiction of Bangladesh courts.

For USD Wallet Users: Governed by international financial regulations, subject to arbitration under [Insert International Arbitration Body].

Dispute Resolution

Users must first contact Customer Support.

If unresolved, disputes for local users will be settled under Bangladesh arbitration laws.

International disputes may be resolved through international arbitration centers.

Amendments

We reserve the right to modify these Terms. Users will be notified of major changes through email, SMS, or app notifications.

Contact Information

[Your Company Name]
Registered Office: [Insert Address]
Email: [Insert Contact Email]
Phone: [Insert Support Number]